Electronics Technicians Association, International (ETA-I)

Broadband Voice over Internet Protocol (B-VoIP)


Credential: Broadband Voice over Internet Protocol (B-VoIP)  ICAC resource CA Eligible
Credentialing Agency: Electronics Technicians Association, International (ETA-I)

Renewal Period: 4 years

The Electronics Technicians Association, International (ETA-I), Broadband-Voice over Internet Protocol (B-VoIP) certification is an intermediate-level credential for B-VoIP technicians who install, maintain, repair and replace voice, data and video over Internet Protocol equipment. B-VoIP technicians connect B-VoIP equipment to local and wide area computer network systems, perform cable installation, replacement, modernization, and support interconnection between different cable types and wireless equipment; they also configure and provision B-VoIP equipment and transmission media. B-VoIP technicians have knowledge of protocols used for the telecommunications industry and are familiar with telecom industry acronyms and language. Though ETA-I does not require any specific training, education or experience for candidates of the B-VoIP certification, candidates are strongly encouraged to have the requisite knowledge and experience necessary to challenge the exam.

More information can be found on the certifying agency's website.

Broadband Voice over Internet Protocol (B-VoIP)

MINIMUM REQUIREMENTS

Attainability:    high

Eligibility Requirements (View Details)

  • Credential Prerequisite
  • Experience
  • Education
  • Training
  • Membership
  • Other
  • Fee

Note: This credential may have multiple options for becoming eligible. Listed are the minimum requirements based on the minimum degree required. To view other options, see the Eligibility tab.

Exam Requirements (View Details)

  • Exam
  • Written Exam
  • Oral Exam
  • Practical Exam
  • Performance Assessment

RECERTIFICATION SUMMARY

Renewal Period: 4 years

  • Continuing Education
  • Exam
  • Continuing Education OR Exam
  • Fee
  • Other

AGENCY CONTACT INFORMATION

Electronics Technicians Association, International (ETA-I)

5 Depot Street
Greencastle, IN  46135

Phone: (800) 288-3824

Fax: (765) 653-4287
Email: eta@eta-i.org

Other REQUIREMENTS

The Broadband Voice over Internet Protocol (B-VoIP) credential has the following other requirements:

  • Candidates must present documentation that he or she has completed one of the selected courses at an ETA approved training facility and has passed the Hands-On Skills Testing.

Written Exam

  • History – Telephone Communications
    • Generate a chronology of the major steps leading to modern telephone communications
    • List major events in telephone history and their corresponding dates
    • Diagram a PSTN system
    • Name and describe major sections of a simple phone system
    • Outline the power requirements for PSTN systems
    • Name the hardware components required for a PSTN and a B-VoIP System
  • Basic PSTN (Public Switched Telephone Networks)
    • Describe the power requirements for PSTN and compare full power with downtime levels
    • Identify hardware components used in the Central Office, distribution plant and end user location
    • List PSTN services currently offered by commercial telephone providers
  • Internet and World Wide Web
    • Outline major events in the history of the Internet and World Wide Web
    • Describe how the Internet and WWW operate
    • Define IPv4 and explain its application
    • Compare URL/IRL and describe their usage
    • Explain HTTP (Hypertext Transfer Protocol) and show where it is used
  • Digital Fundamentals – Switching Techniques
    • Explain the purpose and location of the SSP (Service Switching Point)
    • Describe Common Channel Signaling System 7
    • Explain the purpose and location of the STP (Signal Transfer Point)
    • Explain the purpose and location of the SCP (Service Control Point)
    • Explain the reasons for Sampling, Quantizing, and Encrypting B-VoIP signals
    • Define and compare Baud/Bit/Byte
    • Compare a Datagram with common PSTN signals
    • Contrast a Virtual Circuit with a discrete wired circuit
    • Contrast the difference between Segmentation and Reassembly (SAR) of telephone signals
  • Codecs (Coder/Decoder)
    • Summarize the purposes of each of the following standards and explain the need for each:
      Audio Standards
      Video Standards
      G.711a, u
      G.729
      G.726
      CLEP
      H.261
      H.263
      H.264
    • Describe a codec hybrid
    • CELP (Code Excited Linear Prediction)
    • Describe how digital and analog converters accomplish their tasks and how analog to digital converters work
  • LANS – Local Area Networks
    • Define the following and locate where in a phone circuit or network they are used:

      Bridges
      Gateways
      Routers
      Hubs
      Servers

    • Summarize how Ethernet10/100Base-T are used in networks and compare with other types of cabling
    • Describe what the TIA/EIA-568.B Commercial Building Standard codes are and their importance to telecom technicians
  • WANS – Wide Area Networks
    • Define connection and connectionless network configurations
    • Define a connection oriented network
    • Compare topologies currently in use in computer networks
    • Define telecom switches and demonstrate knowledge of PSTN and digital network switches
    • Explain the need for network management
    • Name common Classes of Service and show advantages of each
  • Network Interworking
    • Define ‘IP’ and explain its need
    • Define ‘Ethernet’ and explain how it differs from other interconnection systems
    • Define ‘ATM’ (Asynchronous Transfer Mode) and describe how it is used
    • Explain the purpose of Frame Relay and describe its purpose and benefits
    • Explain the purpose of MPLS (Multiprotocol Label Switching) and show where it is used
    • Explain Service Interworking
    • List the seven (7) OSI layers and define their specific functions and features
  • Broadband A/V/D Schemes
    • Summarize the purposes of broadband communication and explain advantages over narrowband communication
    • Dramatize the current needs for wide bandwidth and give examples of modern usage
    • Define ‘bandwidth’ and compare for audio/video/data transmission applications and the advantages of various bandwidth sizes
  • Modulation
    • Distinguish between the major modulation schemes currently in use
    • Match common acronyms associated with B-VoIP technology and their definitions
    • Describe PCM (Pulse Code Modulation)
    • Describe DPCM (Digital Pulse Code Modulation)
    • Describe DWDM (Dense Wavelength Division Multiplexing)
  • Transmission Media
    • Classify copper telecommunication cables, comparing bandwidths and common usage
    • Explain the advantages of coaxial cables, compare types and describe termination fittings
    • Illustrate a D connector and explain where it is commonly used in telecommunication systems
    • Describe fiber optic cabling and list advantages over copper cables
    • Explain why and where wireless telephone communication is preferred
  • VoIP Services
    • Compare common PSTN audio phone conversation technology with VoIP service and list advantages
    • Compare common PSTN video signaling with VoIP and list advantages of VoIP
    • Compare common PSTN data signaling with VoIP and list advantages of VoIP
  • QoS - Real Time Applications
    • Discuss human opinion when judging Quality of Service and compare with other objective measurement methods
    • Define ‘latency’ as it applies to telephone signals
    • Define ‘jitter’ as it applies to telephone signals
  • VoIP Network Architectures
    • Illustrate a LAN (Local Area Network) and describe how it differs from a WAN (Wide Area Network)
    • List common broadband signal transmissions and compare with narrowband and PSTN (i.e., PSTN @ 3 kHz, TV station @ 6 kHz, multiplexed data packets @ 100 MHz)
    • Name common types of broadband services currently in use
    • Describe the Internet system and explain how it functions within the wired and wireless worldwide telephone online system
    • Define ‘domains’ as related to telephone networks
    • Define ‘client’ in the VoIP system
  • Protocols
    • Describe the applications of the Transmission Control Protocol (TCP) within the protocol suite and why it is needed
    • Define User Datagram Protocol (UDP), explain its purpose and advantages as a datagram delivery process
    • Define IP (Internet Protocol), its origin and purpose
  • Control Protocols – IP Transport
    • Describe H.245, its origination, purpose and where commonly used
    • Describe ‘Megaco’, its purpose, length of existence and where commonly used
    • Define ‘MGCP’ (Media Gateway Control Protocol) and explain its common usage
    • Explain the purpose of RTP (Real-time Transport Protocol)
    • Explain the purpose of RSVP (Resource Reservation Protocol)
  • Address Protocols
    • Define NAT (Network Address Translation)
    • Identify the four (4) host classes of an IP address
    • Describe network & host addresses (I.D.s) and their bit range relation to the host classes
    • DHCP (Dynamic Host Configuration Protocol)
  • VoIP Signaling Protocols
    • Differentiate between the following signaling protocols and explain the purpose of each in VoIP application:
      SIP (Session Initiation Protocol)
      SAP (Service Advertising Protocol)
      H.323
      SDP (Session Description Protocol)
      H.931
  • Cabling Standards
    • Explain the purposes and requirements of the following cabling and communications standards in relation to VoIP applications:
      TIA/EIA-568
      TIA/EIA-569
      TIA/EIA 570A (Residential Telecom Cabling Standard)
      IEEE 802
  • Network Provisioning
    • Describe the mechanics of PSTN Gateways
    • Explain the purpose of Media Gateways and how they packetize information
    • Describe a Proxy Server and explain its purpose
  • User Agent Provisioning
    • Describe the difference between IP and PSTN phones
    • Explain the purposes of the analog telephone adapter
    • Define UAC (User Agent Client) and how it is used
    • Describe the ITU’s T-120 standard for multiple user participation
  • Softphone Provisioning
    • Describe the process a computer uses to interface with phone lines
  • Safety
    • Describe the following Safety related standards:
      ANSI/TIA/EIA 607
      CSA T527
      NFPA 70
      ISO/IEC 1180
  • Troubleshooting
    • Trouble Analysis
    • Minimum cable tests for networking protocols:
      Wire mapping
      Length
      Attenuation
      NEXT
      Propagation delay
      Delay skew
      PS-NEXT
      ELFNEXT
      PS-ELFNEXT
      Return loss
    • Testing Nics:
      Data packets and link pulses
    • Network utilities:
      Ipcinflg
      Ping
    • Systematically using network utilities to test your network

Exam Preparation Resources

There are a number of resources available to help you prepare for the Broadband Voice over Internet Protocol (B-VoIP) examination:

An additional resource is Safari Books Online, a searchable digital library that provides online access to thousands of books, training videos and conference sessions. See the Educational Resources section on the Related Sites page here on COOL to learn how to get free access.

RECERTIFICATION

Broadband Voice over Internet Protocol (B-VoIP)

Renewal Period: 4 years

The Broadband Voice over Internet Protocol (B-VoIP) credential has the following recertification information:

  • ETA-I allows certified individuals to renew either annually or every 4 years. If an individual recertifies annually, ETA-I also renews membership. If an individual recertifies every 4 years; initial membership will expire after the one-year anniversary and will not be renewed until the individual recertifies at the end of the 4-year time period.

Additional considerations for the Broadband Voice over Internet Protocol (B-VoIP) include:

  • ETA-I does not require any specific education or experience, however it is suggested that candidates for the B-VoIP should be knowledgeable in the areas addressed in the certification exam.

In Demand

This certification is considered in demand. The U.S. Department of Labor sponsored CareerOneStop's analysis indicates the certification is frequently mentioned in online job postings.

COOL Bucks

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Some

Credential is related to some tasks associated with the duties of the military occupation (at least one critical task but less than 80%)

Most

Credential is directly related to most of the major duties associated with the military occupation (at least 80%) and is eligible for CA under the CA MOS/ASI Related Option

Other

Credential is related to this military occupation, but is more advanced or specialized and therefore will likely require additional education, training, or experience

CA Eligible

This certification is eligible for CA under the CA Civilian Occupation Related Option.

Promotion Points

This certification has been approved for promotion points.

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Star

Star credentials are MOS enhancing, as designated by the Proponent. MOS enhancing credentials are directly related to an MOS or ASI, are taught either partially or completely as part of a Program of Instruction (POI), and improves the MOS technical proficiency.

Skill Level

The Skill Level reflects the level, based on MOS training and/or experience, the Soldier should be the most prepared to successfully earn the credential. See the Table Legend for details about each level.

Navy Bucks

Credential voucher or reimbursement for credential exam, re-certification, or maintenance fee has been approved for payment through the Navy's Credential Program Office. To get a voucher request form, click Menu at the top of any page, then click "2 Complete Voucher and Apply" under Credentialing Steps.

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Early Career

1-3 years experience; Enlisted E1 through E4

Mid Career

4-10 years experience; Enlisted E5 through E6

Late Career

10+ years experience; Enlisted E7 and Above

Early Career

1-3 years experience; Enlisted “A” School through E5

Mid Career

4-10 years experience; Enlisted E6 through E7

Late Career

10+ years experience; Enlisted E8 and Above

GI Bill®

Reimbursement for exam fees has been approved for payment through the GI Bill. Click for external link to GI Bill licensing and certification information.

Note: GI Bill approval data is updated quarterly. For the latest information, visit the WEAMS Licenses/Certifications Search page. Make sure to select "Both" in the LAC Category Type drop-down before searching.

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ANSI

This credential has been accredited by ANSI. Click for external link to the ANSI web site.

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ICAC

This credential has been accredited by ICAC. Click for external link to the ICAC web site.

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ABSNC

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NCCA

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IAS

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Low

May be difficult to attain: minimum education requirement is a Bachelor's degree, and/or minimum experience is 10 or more years.

Note: In some cases “years of experience” refers to time actively on duty or while holding a certain occupation or prior certification and not always in consecutive calendar years. Additional years required for certain preliminary stages may not be included in this classification. For requirements measured in hours, 1080 hours was considered a year. For days, 365 days was considered a year. Please review all prerequisites and requirements for eligibility, and additional information for details.

Medium

Moderate ease of attainment: minimum education requirement = Associate's and/or prerequisite and/or minimum experience = more than 2 years and less than 10 years of experience.

Note: In some cases “years of experience” refers to time actively on duty or while holding a certain occupation or prior certification and not always in consecutive calendar years. Additional years required for certain preliminary stages may not be included in this classification. For requirements measured in hours, 1080 hours was considered a year. For days, 365 days was considered a year. Please review all prerequisites and requirements for eligibility, and additional information for details.

High

Highly attainable: mimum education requirement = HS or less and/or minimum experience = 2 years or less experience and no additional requirements.

Note: In some cases “years of experience” refers to time actively on duty or while holding a certain occupation or prior certification and not always in consecutive calendar years. Additional years required for certain preliminary stages may not be included in this classification. For requirements measured in hours, 1080 hours was considered a year. For days, 365 days was considered a year. Please review all prerequisites and requirements for eligibility, and additional information for details.

MOS is Military Occupational Specialty
ASI is Additional Skill Identifier
WOMOS is Warrant Officer Military Occupational Specialty
AOC is Area Of Concentration Officer

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Credential preparation courses are provided at no cost through Navy e-Learning. Click for external link to the Navy Knowledge Online (NKO) web site, then select the “Navy e-Learning” link within the “Learning” tab to proceed to Navy e-Learning.

Bright Outlook – new job opportunities are very likely in the future for this job

Registered Apprenticeship

An apprenticeship program is registered with the U.S. Department of Labor. Go to the Apprenticeship Finder and enter career path or location to find apprenticeship opportunities.

Click here for External link to: My Next Move for Veterans - Telecommunications Equipment Installers and Repairers, Except Line Installers
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Bright Outlook – new job opportunities are very likely in the future for this job

Click here for external link to: My Next Move for Veterans State Map for Telecommunications Equipment Installers and Repairers, Except Line Installers

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Updated: December 03, 2019
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