National Credential
Credential: Business Class Services Specialist (BCSS)
Credentialing Agency: Society of Cable Telecommunications Engineers (SCTE)

The Society of Cable Telecommunications Engineers (SCTE), Business Class Services Specialist (BCSS) is an intermediate-level professional certification for candidates who perform business-level installations, disconnects, pre-wires, change of service, and multiple tenant unit (MTU) wiring for small to medium business class customers. Candidates should have knowledge of Networking Fundamentals, Ethernet Services, Enterprise Voice, Fault Management, and HFC Networks. Candidates must pass a written exam.

More information can be found on the certifying agency's website.

Renewal Period: 3 years

Business Class Services Specialist (BCSS)

The following Army Occupations provide training and/or experience that contributes to attaining this credential:

Personnel Category Occupation Occupation Type Related As Promotion Points Skill Level Star Proponent Funded Gap Analysis
Enlisted 1C Satellite Systems/Network Coordinator ASI other          
Enlisted 25B Information Technology Specialist MOS other          
Enlisted 25C Radio Operator-Maintainer MOS other          
Enlisted 25L Cable Systems Installer-Maintainer MOS other          
Enlisted 25S Satellite Communications Systems Operator-Maintainer MOS other          
Enlisted 25W Telecommunications Operations Chief MOS other          

Army Table Legend


Related As

The military occupations shown in this table are related to this credential in one of four ways: Most, Some, or Other.

Most: This credential is directly related to most of the major duties associated with the military occupation (at least 80%). Note that the credential may require additional education, training or experience before you are eligible for it.

Some: This credential is related to some tasks associated with the duties of the military occupation (related 80% to at least one or more critical tasks but less than 80% of all of the entire military occupation). Note that the credential may require additional education, training or experience before you are eligible for it.

Other: This credential is related to this military occupation, but is more advanced or specialized and therefore will likely require additional education, training, or experience.

Promotion Points Promotion Points icon

This credential has been approved for promotion points for this MOS towards promotion to Sergeant and Staff Sergeant. Clicking the Promotion Points icon will open a link to the promotion points fact sheet.

Skill Level Designation

Skill Level I: This skill level consists of all Soldiers in the ranks of Private (pay grade E-1) up to Specialist (pay grade E-4). Time in Service (TIS) is generally between initial entry and four Years of Service (YOS). This skill level is Entry-level positions requiring performance of tasks under direct supervision.

Institutional training:

  • Structured Self-Development (SSD) level I
  • Basic Leader Course (BLC)

Skill Level II: This skill level is obtained when promoted to Sergeant (paygrade E-5). TIS is generally between 4-8 YOS. Positions requiring performance of more difficult tasks under general supervision; and in some instances, involving supervision of Soldiers in SL1.

Institutional training:

  • Structured Self-Development (SSD) level II
  • Advance Leader Course (ALC)

Skill Level III: This skill level is obtained when promoted to Staff Sergeant (paygrade E-6). TIS is generally between 8-12 YOS. Positions requiring performance of still more difficult tasks and involving first line supervision of Soldiers in SL1 & SL2.

Institutional training:

  • Senior Leader Course (SLC)
  • Structured Self-Development (SSD) level III

Skill level IV: This skill level is obtained when promoted to the rank of Sergeant First Class (paygrade E-7). TIS is generally between 12-18 YOS. Positions requiring relatively detailed knowledge of all tasks specified for a given MOS, normally involving first-line supervision of Soldiers in SLs 1, 2, and 3, and involving managerial duties.

Institutional training:

  • Master Leader Course (MLC)
  • Structured Self-Development (SSD) level IV
  • Senior Enlisted Joint Professional Military Education (SEJPME) I Course

Skill level V: This skill level is obtained when promoted to the rank of Master Sergeant (paygrade E-8). TIS is generally between 18-22 YOS. Positions requiring direct and indirect leadership roles with expertise in company and battalion-level operations and competency across a given CMF, serving as members of a staff at every level in the Army, with a full understanding of the allocation of resources and their utilization in order to accomplish Army functions and missions.

Institutional training:

  • United States Army Sergeants Major Academy (USASMA)
  • Structured Self-Development (SSD) level V

Skill level VI: This skill level is obtained when promoted to the rank of Sergeants Major (paygrade E-9). TIS is generally between 22-30 YOS. Positions requiring organizational leadership roles with multi-dimensional expertise in units and teams on division, corps, and Army staffs, integrated with Joint, Interagency, Intergovernmental, and Multinational (JIIM) partners with a full understanding of the Force Generation process, operations at all echelons, and how the Army runs.

Star Credential Star icon

Star credentials are MOS enhancing, as designated by the Proponent. MOS enhancing credentials are directly related to an MOS or ASI, are taught either partially or completely as part of a Program of Instruction (POI), and improve the MOS technical proficiency.

Proponent Funded Funded icon

This icon indicates credentials which Soldiers may have funded through their MOS proponent. Some proponents offer credentialing opportunities in conjunction with military training and/or as part of MOS development beyond the training base.

Gap Analysis Has Analysis icon

A detailed analysis comparing the credential requirements to the military occupation has been completed. Click on the gap analysis icon to view the analysis page.

Business Class Services Specialist (BCSS)

Eligibility Requirements ()

Note: This credential may have multiple options for becoming eligible. Listed below are the minimum requirements based on the minimum degree required. To view other options, see the Eligibility tab.

  • Credential Prerequisite
  • Experience
  • Education
  • Training
  • Membership
  • Other
  • Fee

Exam Requirements ()

  • Written Exam
  • Oral Exam
  • Practical Exam
  • Performance Assessment

Renewal Period: 3 years

  • Continuing Education
  • Exam
  • Continuing Education OR Exam
  • Fee
  • Other

Society of Cable Telecommunications Engineers (SCTE)
140 Philips Rd.
Exton, PA  19341-1316
Phone: (800) 542-5040
Fax: (610) 363-5898
Email: jwelch@scte.org

Business Class Services Specialist (BCSS)

The Business Class Services Specialist (BCSS) credential has the following other requirements:

  • Candidates must agree to uphold the SCTE Certification Code of Ethics.

Business Class Services Specialist (BCSS)

  • HFC Networks
    • System maps, schematics and network diagrams.
    • Core concepts and electrical principles such as ohms law, electrical wiring, grounding, bonding and surges.
    • Core coaxial cable principles; care, verification, attenuation and termination, to include advanced cable math, node to customer premises equipment (CPE) calculations; upstream power levels.
    • Core optical cable principles; care, cleaning, verification, attenuation and management.
    • Troubleshoot to the first active device in HFC network.
    • DOCSIS 1.1/2.+IPv6, 3.0 specifications from an RF level.
    • RF and optical signals to determine network health.
  • Ethernet Services
    • Ethernet Overview: Fundamentals of a network.
    • Fundamental Ethernet services
    • Bottom layers of a network
    • Top layers of a network
    • Overview of the Metro Ethernet Forum (MEF).
  • Networking Fundamentals
    • IP/IPv6 addressing
    • Subnetting and variable length subnet masks in cable network.
    • Common utilities and related tools used to troubleshooting IP/IPv6.
    • IP Management
    • IP Protocols
    • Quality of Service (QoS) and Class of Service (COS).
  • Customer Service
    • Components of customer service.
    • Components that affect company image.
    • Elements of communication and effective communication skills for customer interactions.
    • Steps to self-management on the job.
    • Partnerships with internal and external customers--using three steps--creating the partnership, leading the partnership, and creating opportunities.
    • Outline the steps for explaining the service to the customer.
    • Outline the steps for handling challenging customer.
    • Steps for executing successful communications, presentations, and facilitations with customers and co-workers.
  • Performance Verification
    • Performance verification overview.
    • Verification tests
    • Performance issues
  • Fault Management
    • Fault isolation methodology fundamentals.
    • Top-down vs. bottom-up fault isolation techniques.
    • Isolation tools such as ICMP ping, Traceroute, Print Route and Packet Capture.
    • Fault Management Protocols
    • 802.3ag/ah, MEF-16 E-LMI protocols
    • Multi-domain network model; define MEs, MEGs and MIPs.
    • Y.1731 protocol tools
  • Enterprise Voice
    • PBX Systems
    • Structured Wiring
    • Time Division Multiplexing (TDM) principles.
    • Integrated Services Digital Network (ISDN) Primary Rate Interface.
    • SONet Technology
    • TDM Circuit Emulation
    • Voice Trunking
    • PacketCable
    • Codec
    • Voice over IP Protocol (VoIP)
  • Managed Services
    • Managed Services Overview
    • Set up, maintain, and troubleshoot e-mail services.
    • Set up, maintain, and troubleshoot web services.
    • Proper set up to troubleshoot and maintain content filtering.
    • Set up, maintain, and troubleshoot virus and firewall systems.
    • Set up, maintain, and troubleshoot video conference systems.
    • Managed Internet Services
    • Managed Hospitality Services

There are a number of resources available to help you prepare for the Business Class Services Specialist (BCSS) examination:

An additional resource is Safari Books Online, a searchable digital library that provides online access to thousands of books, training videos and conference sessions. See the Educational Resources page here on COOL to learn how to get free access.

Business Class Services Specialist (BCSS)

Renewal Period: 3 years

The Business Class Services Specialist (BCSS) credential has the following recertification information:

  • BCSS certification is renewable every three years. BCSS certification holders must earn 12 Recertification Units (RUs) to maintain certification without having to re-take the exam.

    Additional information about recertification is available on the SCTE Certification Maintenance page.

Business Class Services Specialist (BCSS)

Additional considerations for the Business Class Services Specialist (BCSS) include: