National Credential
Credential: Certified Information Professional (CIP)
Credentialing Agency: Association for Information and Image Management (AIIM)

The Association for Information and Image Management (AIIM) Certified Information Professional (CIP) is an intermediate level certification that demonstrates knowledge in the field of content and information management. To earn a CIP certification, candidates must pass an exam covering six major domains. There are no education or experience requirements that must be met prior to taking the CIP exam; however, AIIM recommends that candidates have some experience or education prior to taking the exam.

More information can be found on the certifying agency's website.

Renewal Period: 3 years

Certified Information Professional (CIP)

The following Army Occupations provide training and/or experience that contributes to attaining this credential:

Personnel Category Occupation Occupation Type Related As Promotion Points Skill Level Star Proponent Funded Gap Analysis
Enlisted 1E Knowledge Management Professional ASI some          
Enlisted 25B Information Technology Specialist MOS other          
Warrant Officer 170A CYBER Operations Technician WOMOS other        
Warrant Officer 255A Information Services Technician WOMOS other        
Warrant Officer 255N Network Management Technician WOMOS other        
Warrant Officer 255S Information Protection Technician WOMOS other        
Warrant Officer 255Z Senior Network Operations Technician WOMOS other        

Army Table Legend

Related As

The military occupations shown in this table are related to this credential in one of four ways: Most, Some, or Other.

Most: This credential is directly related to most of the major duties associated with the military occupation (at least 80%). Note that the credential may require additional education, training or experience before you are eligible for it.

Some: This credential is related to some tasks associated with the duties of the military occupation (related 80% to at least one or more critical tasks but less than 80% of all of the entire military occupation). Note that the credential may require additional education, training or experience before you are eligible for it.

Other: This credential is related to this military occupation, but is more advanced or specialized and therefore will likely require additional education, training, or experience.

Promotion Points Promotion Points icon

This credential has been approved for promotion points for this MOS towards promotion to Sergeant and Staff Sergeant. Clicking the Promotion Points icon will open a link to the promotion points fact sheet.

Skill Level Designation

Skill Level I: This skill level consists of all Soldiers in the ranks of Private (pay grade E-1) up to Specialist (pay grade E-4). Time in Service (TIS) is generally between initial entry and four Years of Service (YOS). This skill level is Entry-level positions requiring performance of tasks under direct supervision.

Institutional training:

  • Structured Self-Development (SSD) level I
  • Basic Leader Course (BLC)

Skill Level II: This skill level is obtained when promoted to Sergeant (paygrade E-5). TIS is generally between 4-8 YOS. Positions requiring performance of more difficult tasks under general supervision; and in some instances, involving supervision of Soldiers in SL1.

Institutional training:

  • Structured Self-Development (SSD) level II
  • Advance Leader Course (ALC)

Skill Level III: This skill level is obtained when promoted to Staff Sergeant (paygrade E-6). TIS is generally between 8-12 YOS. Positions requiring performance of still more difficult tasks and involving first line supervision of Soldiers in SL1 & SL2.

Institutional training:

  • Senior Leader Course (SLC)
  • Structured Self-Development (SSD) level III

Skill level IV: This skill level is obtained when promoted to the rank of Sergeant First Class (paygrade E-7). TIS is generally between 12-18 YOS. Positions requiring relatively detailed knowledge of all tasks specified for a given MOS, normally involving first-line supervision of Soldiers in SLs 1, 2, and 3, and involving managerial duties.

Institutional training:

  • Master Leader Course (MLC)
  • Structured Self-Development (SSD) level IV
  • Senior Enlisted Joint Professional Military Education (SEJPME) I Course

Skill level V: This skill level is obtained when promoted to the rank of Master Sergeant (paygrade E-8). TIS is generally between 18-22 YOS. Positions requiring direct and indirect leadership roles with expertise in company and battalion-level operations and competency across a given CMF, serving as members of a staff at every level in the Army, with a full understanding of the allocation of resources and their utilization in order to accomplish Army functions and missions.

Institutional training:

  • United States Army Sergeants Major Academy (USASMA)
  • Structured Self-Development (SSD) level V

Skill level VI: This skill level is obtained when promoted to the rank of Sergeants Major (paygrade E-9). TIS is generally between 22-30 YOS. Positions requiring organizational leadership roles with multi-dimensional expertise in units and teams on division, corps, and Army staffs, integrated with Joint, Interagency, Intergovernmental, and Multinational (JIIM) partners with a full understanding of the Force Generation process, operations at all echelons, and how the Army runs.

Star Credential Star icon

Star credentials are MOS enhancing, as designated by the Proponent. MOS enhancing credentials are directly related to an MOS or ASI, are taught either partially or completely as part of a Program of Instruction (POI), and improve the MOS technical proficiency.

Proponent Funded Funded icon

This icon indicates credentials which Soldiers may have funded through their MOS proponent. Some proponents offer credentialing opportunities in conjunction with military training and/or as part of MOS development beyond the training base.

Gap Analysis Has Analysis icon

A detailed analysis comparing the credential requirements to the military occupation has been completed. Click on the gap analysis icon to view the analysis page.

Certified Information Professional (CIP)

Eligibility Requirements ()

Note: This credential may have multiple options for becoming eligible. Listed below are the minimum requirements based on the minimum degree required. To view other options, see the Eligibility tab.

  • Credential Prerequisite
  • Experience
  • Education
  • Training
  • Membership
  • Other
  • Fee

Exam Requirements ()

  • Written Exam
  • Oral Exam
  • Practical Exam
  • Performance Assessment

Renewal Period: 3 years

  • Continuing Education
  • Exam
  • Continuing Education OR Exam
  • Fee
  • Other

Association for Information and Image Management (AIIM)
1100 Wayne Avenue, Suite 1100
Silver Spring, MD  20910
Phone: (800) 477-2446
Fax: (301) 587-2711

Certified Information Professional (CIP)

  • Creating and Capturing Information (20%)
    • Identify sources of content to be captured, e.g. paper, microfilm, email, born-digital, legacy sources such as file shares
    • Explain the challenges associated with managing digital information, e.g. determining what to capture and how, the dynamic nature of some digital information, how formats impact capture and management
    • Select the appropriate file format for creating and capturing content based on business requirements, e.g. target audiences, access to content over time, regulatory requirements
    • Determine the impact of using proprietary file formats on information creation, capture, and access
    • Identify specific types of content to capture that provide unique challenges, e.g. email, social media, forms, rich media, and determine how to capture them, e.g. using a digital asset management system
    • Distinguish between structured and unstructured information and the differences in how they are managed
    • Determine methods for extracting and capturing data from structured applications
    • Determine methods for capturing structured data using electronic forms
    • Develop a process for capturing content, e.g. what to capture, approvals, audits
    • Determine strategy for capturing backfile, e.g. day-forward, backfile conversion, on- demand and factors that contribute to each
    • Select the appropriate file format(s) for captured images based on business requirements, e.g. number of pages, compression, need for Web-based access, need for public access, bandwidth
    • Identify issues associated with file conversion, e.g. between formats, from digital to analog
    • Identify the system of record/system of ownership for a given type of content or information
    • Identify the benefits and challenges associated with managing both structured and unstructured data, e.g. in case management applications
    • Compare and contrast the content management capabilities of enterprise content management solutions, point solutions, and enterprise file sync and share solutions and select the appropriate solution based on business requirements
    • Determine information management needs and issues associated with virtual teams (e.g. synchronous vs. asynchronous collaboration)
    • Identify issues associated with sharing content across internal and external organizational boundaries, i.e. between departments, with customers
    • Identify issues associated with legacy collaboration approaches, e.g. email
    • Identify key features required for effective document-centric collaboration, e.g. version control, workflow, audit trail
    • Determine the functionality required for particular collaboration requirements, e.g. wikis, virtual conferencing, social networking, VoIP, blogs, content rating, recommendations
    • Determine whether and how to apply governance to collaboration environments/artifacts
  • Organizing and Categorizing Information (20%)
    • Describe the importance of information architecture to effective information management
    • Identify specific business benefits associated with effective metadata usage, e.g. lifecycle management, security management, improved findability
    • Define a metadata strategy and the elements to include, e.g. consistency of metadata model & vocabulary, metadata maintenance, mandatory v. optional metadata, metadata automation
    • Describe and compare different methods for applying metadata to information objects, e.g. manual data entry, recognition technologies, inheritance, workflow, analytics
    • Identify sources of metadata and compare and  contrast the benefits and drawbacks of getting metadata from each source
    • Identify challenges of sharing/propagating metadata across tools and systems
    • Describe methods to improve the quality of metadata values, e.g. data validation, data masking, controlled vocabularies
    • Identify approaches to automating metadata application and the benefits associated with them
    • Compare and contrast the use of formal classification schemes, search, and navigation and their impact on findability
    • Identify the benefits of developing and deploying a thesaurus in support of search and classification
    • Compare and contrast various classification schemes, e.g. lists, trees, hierarchies, facets, system maps, folksonomies
    • Compare and contrast different approaches to classification scheme development, e.g. buy vs. build
    • Compare & contrast different approaches to developing classification schemes, e.g. thesaurus-based vs. hierarchical, organizational vs. matter/topical vs. functional
    • Identify the stakeholders for a formal classification scheme
    • Describe and apply techniques for automating information extraction, description, & classification, e.g. autocategorization, autoclassification, entity extraction, summarization
    • Compare & contrast application and enterprise search capabilities
    • Compare approaches for improving findability of enterprise content, e.g. metadata, consistent classification structures, saved searches
    • Uses for, strengths, weaknesses and overlap of usability of different findability mechanisms, e.g. keyword based search, typed-field search, semantic techniques
    • Define the issues associated with collecting information from sources not owned/controlled by the organization, e.g. personal devices, commercial social media platforms
    • Provide information from a variety of sources in response to requests, e.g. litigation, audit, regulatory inquiry, or Freedom of Information Act-type requirements
  • Governing Information (16%)
    • Define the concept of data and information “stewardship”
    • Identify the ethical considerations associated with not following a comprehensive information governance (IG) program
    • Identify strategic benefits of improved information management, e.g. improved engagement, process automation
    • Define the objective of an information and/or information systems inventory
    • Identify desired information to gather as part of an information and/or information systems inventory
    • Gather information about the context of the organization, e.g. jurisdiction(s) and nature of organization
    • Identify current business, legal, and other requirements for IG, e.g. privacy, confidentiality, national security, regulatory requirements
    • Describe the purpose of an information management maturity model
    • Identify key stakeholders for an IG initiative
    • Gain support for the IG program from senior management
    • Establish IG roles & responsibilities, e.g. champion, center of excellence, community of practice, IG-specific roles, IG support roles
    • Evaluate existing IG strategy, processes, documents, and tools
    • Develop a framework for evaluating and understanding information risk
    • Identify the role of content quality and content standards in an information governance program
    • Identify key information management concepts, e.g. core technologies and related terms
    • Compare and contrast different information management disciplines, e.g. enterprise content management, records management, document management, knowledge management
    • Identify the IG implications for cross- border/cross-jurisdictional storage of content
    • Identify the IG implications of cloud vs. on- premises deployment, e.g. costs, security, uptime, management/maintenance, lock-in
    • Identify the IG implications of commercial social media platforms (e.g. Facebook, LinkedIn, Twitter), e.g. security, third party control of information, privacy, “liking”/sharing, ownership
    • Identify the IG implications of mobile platforms, e.g. security, BYOD, bandwidth, user experience, accessibility
    • Identify key events to be captured into the system audit trail, e.g. changes to content, changes to system settings like security
    • Develop appropriate IG policies and procedures
    • Describe key considerations for using security technologies effectively, e.g. redaction, encryption, digital rights management
    • Describe the importance of reviewing IG program with senior management
  • Automating Information-Intensive Processes (10%)
    • Articulate typical reasons for business process change
    • Distinguish among different business process scenarios and determine which are most suited for change
    • Describe the benefits of formal business analysis
    • Describe the role of the business analyst in an information management initiative
    • Compare different approaches to information gathering, e.g. interviewing, process mapping
    • Develop a flowchart using best practices and standard methodologies
    • Identify the limitations of flowcharting processes
    • Ask the right troubleshooting questions and evaluate each step in an existing business process
    • Determine how to plan routing of tasks or information using a workflow/BPM system, e.g. deadlines/time stamp, parallel processing, sequential processing, via API
    • Compare and contrast modeling and flowcharting
    • Distinguish between process modeling and execution and the role of standards
    • Compare and contrast workflow and BPM technologies, e.g. routing, workflow, BPM, transactional content management, case management
    • Identify and compare various approaches to workload balancing
    • Describe the benefits of formal process monitoring
    • Identify different metrics to capture and oversee
    • Distinguish between on-demand and automated reporting
  • Managing the Information Lifecycle (20%)
    • Identify the steps in the information lifecycle
    • Compare and contrast the characteristics of data vs. documents vs. records vs. knowledge
    • Explain the purpose of capturing and managing records
    • Distinguish between records and non-records based on legal, historical, administrative, and operational requirements
    • Define the concept of vital records and explain their importance
    • Identify and compare sources of electronic records, e.g. office documents, email, scanned images, communications technologies
    • Explain the challenges associated with managing digital information, e.g. determining what to capture and how, the dynamic nature of some digital information, how formats impact capture and management
    • Determine how long to retain different types of content based on legal, regulatory, and operational requirements
    • Describe the purpose of a retention schedule and the elements it should contain, e.g. records identifiers, retention periods, disposition instructions
    • Define legal holds and the importance of legal holds in the information lifecycle
    • Compare & contrast different approaches to disposition of information based on the type and sensitivity of information and the type of media
    • Compare and contrast approaches to automating disposition, e.g. automated archiving, scripting, workflow
    • Differentiate between archiving, backups, and active storage
    • Determine appropriate storage technologies based on business requirements, e.g. regulatory requirements, speed of access and retrieval, costs, openness, long-term accessibility
    • Describe how file format and archiving standards affect long-term access to information
    • Select the appropriate file format and storage media to ensure long-term access to information, e.g. PDF/A
    • Identify preservation risk factors, e.g. format obsolescence, media/hardware obsolescence, media degradation
    • Identify and compare approaches to address each of the preservation risk factors, e.g. select standard/open media and file formats, storage considerations, emulation, migration
    • Identify the elements to include in a digital preservation strategy
    • Identify the steps to include in a migration plan
    • Differentiate between tacit and explicit knowledge and their impact on an information management program
    • Define and compare approaches to expertise location, e.g. social graphing, analytics
  • Implementing an Information Management Solution (14%)
    • Determine the impact of an information management initiative, e.g. on ways of working, on business processes, on training and change management requirements
    • Develop an information management strategy, e.g. vision, key performance indicators, critical success factors, success measures
    • Identify the roles & responsibilities required for an information management implementation program, e.g. sponsor, champion, management, specialists, business users, others
    • Conduct a baseline organizational assessment, e.g. business and regulatory environment, organizational culture
    • Conduct a baseline technical assessment, e.g. existing enterprise architecture, system lifecycle stage, enterprise architecture roadmap
    • Identify existing information management- related systems and determine whether they can be used/expanded/improved for a particular information management initiative
    • Determine how to prioritize areas in scope, e.g. by identifying quick wins, areas with the biggest pain point, areas most receptive to change, platform, information type/class
    • Develop a project charter for an information management initiative
    • Develop an information management program roadmap
    • Compare & contrast metrics for determining the success of an information management initiative, e.g. financial, non-financial, non- quantifiable
    • Determine specific metrics for an information management initiative
    • Develop a business case for improving information management
    • Determine the value associated with improved information management
    • Determine the right approach for buy vs. build for a given information management initiative
    • Conduct risk analysis for an information management initiative and develop a risk mitigation plan
    • Determine all costs associated with an information management initiative, e.g. acquisition costs, maintenance costs, one- time costs
    • Determine the role of business and system requirements in an information management initiative
    • Determine the appropriate logical architecture for an information management solution, e.g. centralized, decentralized, federated
    • Design new ways of working with information, e.g. collaboration, security, governance
    • Design required interfaces, e.g. configuration, forms, overlays, templates
    • Design system and content migration processes, e.g. data cleaning, data conversion, quality control
    • Develop plans for business continuity/ disaster recovery in the event of a major data loss or breach
    • Develop change management plan
    • Develop communications plan
    • Develop training plan
    • Determine approaches for continuous improvement post-implementation

There are a number of resources available to help you prepare for the Certified Information Professional (CIP) examination:

An additional resource is Safari Books Online, a searchable digital library that provides online access to thousands of books, training videos and conference sessions. See the Educational Resources page here on COOL to learn how to get free access.

Certified Information Professional (CIP)

Renewal Period: 3 years

The Certified Information Professional (CIP) credential has the following recertification information:

  • Candidates may retake the CIP Exam or submit 45 Continuing Education Units (CEUs) over a three-year period for recertification.

Certified Information Professional (CIP)

Additional considerations for the Certified Information Professional (CIP) include:

  • AIIM does not require candidates to have any minimum education or experience before taking the exam, but recommends candidates have some years of relevant experience or education.