National Credential
Credential: Certified Mail Manager (CMM)
Credentialing Agency: In-Plant Printing and Mailing Association (IPMA)

In-Plant Printing and Mailing Association (IPMA), Certified Mail Manager (CMM) is for managers who have attained a high level of competence and professionalism. Candidates must have a minimum of five years of mail management experience and be currently employed in an in-plant environment. Candidates must also be able to demonstrate, through three letters of recommendation, acceptable character, ability and reputation. Candidates must pass a written exam.

More information can be found on the certifying agency's website.

Renewal Period: 5 years

Certified Mail Manager (CMM)

The following Army Occupations provide training and/or experience that contributes to attaining this credential:

Personnel Category Occupation Occupation Type Related As Promotion Points Skill Level Star Proponent Funded Gap Analysis
Enlisted 42A Human Resources Specialist MOS other          
Enlisted F4 Postal Supervisor ASI most          
Enlisted F5 Postal Operations ASI most          
Warrant Officer 882A Mobility Officer WOMOS other        

Army Table Legend


Related As

The military occupations shown in this table are related to this credential in one of four ways: Most, Some, or Other.

Most: This credential is directly related to most of the major duties associated with the military occupation (at least 80%). Note that the credential may require additional education, training or experience before you are eligible for it.

Some: This credential is related to some tasks associated with the duties of the military occupation (related 80% to at least one or more critical tasks but less than 80% of all of the entire military occupation). Note that the credential may require additional education, training or experience before you are eligible for it.

Other: This credential is related to this military occupation, but is more advanced or specialized and therefore will likely require additional education, training, or experience.

Promotion Points Promotion Points icon

This credential has been approved for promotion points for this MOS towards promotion to Sergeant and Staff Sergeant. Clicking the Promotion Points icon will open a link to the promotion points fact sheet.

Skill Level Designation

Skill Level I: This skill level consists of all Soldiers in the ranks of Private (pay grade E-1) up to Specialist (pay grade E-4). Time in Service (TIS) is generally between initial entry and four Years of Service (YOS). This skill level is Entry-level positions requiring performance of tasks under direct supervision.

Institutional training:

  • Structured Self-Development (SSD) level I
  • Basic Leader Course (BLC)

Skill Level II: This skill level is obtained when promoted to Sergeant (paygrade E-5). TIS is generally between 4-8 YOS. Positions requiring performance of more difficult tasks under general supervision; and in some instances, involving supervision of Soldiers in SL1.

Institutional training:

  • Structured Self-Development (SSD) level II
  • Advance Leader Course (ALC)

Skill Level III: This skill level is obtained when promoted to Staff Sergeant (paygrade E-6). TIS is generally between 8-12 YOS. Positions requiring performance of still more difficult tasks and involving first line supervision of Soldiers in SL1 & SL2.

Institutional training:

  • Senior Leader Course (SLC)
  • Structured Self-Development (SSD) level III

Skill level IV: This skill level is obtained when promoted to the rank of Sergeant First Class (paygrade E-7). TIS is generally between 12-18 YOS. Positions requiring relatively detailed knowledge of all tasks specified for a given MOS, normally involving first-line supervision of Soldiers in SLs 1, 2, and 3, and involving managerial duties.

Institutional training:

  • Master Leader Course (MLC)
  • Structured Self-Development (SSD) level IV
  • Senior Enlisted Joint Professional Military Education (SEJPME) I Course

Skill level V: This skill level is obtained when promoted to the rank of Master Sergeant (paygrade E-8). TIS is generally between 18-22 YOS. Positions requiring direct and indirect leadership roles with expertise in company and battalion-level operations and competency across a given CMF, serving as members of a staff at every level in the Army, with a full understanding of the allocation of resources and their utilization in order to accomplish Army functions and missions.

Institutional training:

  • United States Army Sergeants Major Academy (USASMA)
  • Structured Self-Development (SSD) level V

Skill level VI: This skill level is obtained when promoted to the rank of Sergeants Major (paygrade E-9). TIS is generally between 22-30 YOS. Positions requiring organizational leadership roles with multi-dimensional expertise in units and teams on division, corps, and Army staffs, integrated with Joint, Interagency, Intergovernmental, and Multinational (JIIM) partners with a full understanding of the Force Generation process, operations at all echelons, and how the Army runs.

Star Credential Star icon

Star credentials are MOS enhancing, as designated by the Proponent. MOS enhancing credentials are directly related to an MOS or ASI, are taught either partially or completely as part of a Program of Instruction (POI), and improve the MOS technical proficiency.

Proponent Funded Funded icon

This icon indicates credentials which Soldiers may have funded through their MOS proponent. Some proponents offer credentialing opportunities in conjunction with military training and/or as part of MOS development beyond the training base.

Gap Analysis Has Analysis icon

A detailed analysis comparing the credential requirements to the military occupation has been completed. Click on the gap analysis icon to view the analysis page.

Certified Mail Manager (CMM)

Eligibility Requirements ()

Note: This credential may have multiple options for becoming eligible. Listed below are the minimum requirements based on the minimum degree required. To view other options, see the Eligibility tab.

  • Credential Prerequisite
  • Experience: 5 years
  • Education
  • Training
  • Membership
  • Other
  • Fee

Exam Requirements ()

  • Written Exam
  • Oral Exam
  • Practical Exam
  • Performance Assessment

Renewal Period: 5 years

  • Continuing Education
  • Exam
  • Continuing Education OR Exam
  • Fee
  • Other

In-Plant Printing and Mailing Association (IPMA)
103 N. Jefferson Street
Kearney, MO  64060
Phone: (816) 919-1691
Fax: (816) 945-4505
Email: ipmainfo@ipma.org

Certified Mail Manager (CMM)

Candidates must have a minimum of five years of mail management experience and be currently employed in an in-plant environment. The five years need not be consecutive, but must be of a managerial nature.

The Certified Mail Manager (CMM) credential has the following other requirements:

  • Candidates must submit three letters of recommendation that demonstrate acceptable character, ability, and reputation.

  • Candidates who are not members of IPMA must provide written employer documentation verifying the candidate's position in in-house mail management.
  • Candidates must pledge to adhere to the CMM Code of Ethics included in the CMM Brochure.

Certified Mail Manager (CMM)

  • Communication Skills
    • Ability to quickly condense a situation into its most basic parts
    • Ability to communicate these thoughts concisely in writing
  • Computer Skills
    • Computer Benefits
    • Basic Computer Systems
    • Peripherals
    • Software
    • Buying a Computer
    • Computer Terminology
  • Financial Management
    • General Accounting and Financial Statements
    • Cost Accounting Methods and Objectives
    • Planning, Budgeting and Forecasting
    • Inventory: Valuation and Control
    • Presentation and Interpretation of Operating Results
  • General Management
    • Principles of Management
    • Management Objectives
    • Organization
    • Long-Term Planning
    • Short-Term Planning
    • Controls
  • Personnel Management
    • Organizational Planning
    • Employee Procurement and Placement
    • Development and Training
    • Wage and Salary Administration
    • Employee Benefits
    • The Personnel Records Function
    • Employee Relations
  • Mail Management
    • Mail Room Problems
    • Mail Flow Efficiency
    • Designing Efficient Mail Flow
    • Mail Room Equipment and Supplies
    • Mail Room Functions
    • Managing Mail Room Operations
    • Getting Running-Staying Current
  • Skills Application
    • Coordination of Financial and Technical Management
    • Coordination of Personnel and Technical Management
    • General Management Problems
    • Decision-Making
    • Coordination of Technical and Computer Skills
    • Computer Technology
  • Technical Skills
    • General Information
    • How the USPS Operates
    • Impact of USPS Automation
    • ZIP Codes and Automation Addressing
    • Mail Characteristics
    • The Classifications of Mail
    • Special Services
    • Ground Services
    • Overnight Delivery Services
    • International Mail

There are a number of resources available to help you prepare for the Certified Mail Manager (CMM) examination:

An additional resource is Safari Books Online, a searchable digital library that provides online access to thousands of books, training videos and conference sessions. See the Educational Resources page here on COOL to learn how to get free access.

Certified Mail Manager (CMM)

Renewal Period: 5 years

The Certified Mail Manager (CMM) credential has the following recertification information:

  • The CMM certification is renewed every five years by accumulating 15 professional credits and paying a recertification fee.

    Additional information can be found in the CMM Brochure.