National Credential
Credential: Certified Manager of Quality/Organizational Excellence (CMQ/OE)  In-Demand resource  GI Bill resource
Credentialing Agency: American Society for Quality (ASQ)

The Certified Manager of Quality/Organizational Excellence (CMQ/OE) is a professional who leads and champions process-improvement initiatives everywhere from small businesses to multinational corporations that can have regional or global focus in a variety of service and industrial settings. A CMQ/OE facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement. The CMQ/OE should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk and employ knowledge management tools and techniques in resolving organizational challenges. Candidate must have ten years of on-the-job experience in one or more of the areas of the CMQ/OE Body of Knowledge. A minimum of five years of this experience must be in a decision-making position. Candidate must pass a written examination.

More information can be found on the certifying agency's website.

Renewal Period: 3 years

Certified Manager of Quality/Organizational Excellence (CMQ/OE)

The following Army Occupations provide training and/or experience that contributes to attaining this credential:

Personnel Category Occupation Occupation Type Related As Promotion Points Skill Level Star Proponent Funded Gap Analysis
Enlisted 1X Green Belt In Lean Six Sigma (LSS) ASI some          
Enlisted 1Y Black Belt In Lean Six Sigma (LSS) ASI some          
Enlisted 1Z Master Black Belt In Lean Six Sigma (LSS) ASI some          
Enlisted Manager MOS some          

Army Table Legend


Related As

The military occupations shown in this table are related to this credential in one of four ways: Most, Some, or Other.

Most: This credential is directly related to most of the major duties associated with the military occupation (at least 80%). Note that the credential may require additional education, training or experience before you are eligible for it.

Some: This credential is related to some tasks associated with the duties of the military occupation (related 80% to at least one or more critical tasks but less than 80% of all of the entire military occupation). Note that the credential may require additional education, training or experience before you are eligible for it.

Other: This credential is related to this military occupation, but is more advanced or specialized and therefore will likely require additional education, training, or experience.

Promotion Points Promotion Points icon

This credential has been approved for promotion points for this MOS towards promotion to Sergeant and Staff Sergeant. Clicking the Promotion Points icon will open a link to the promotion points fact sheet.

Skill Level Designation

Skill Level I: This skill level consists of all Soldiers in the ranks of Private (pay grade E-1) up to Specialist (pay grade E-4). Time in Service (TIS) is generally between initial entry and four Years of Service (YOS). This skill level is Entry-level positions requiring performance of tasks under direct supervision.

Institutional training:

  • Structured Self-Development (SSD) level I
  • Basic Leader Course (BLC)

Skill Level II: This skill level is obtained when promoted to Sergeant (paygrade E-5). TIS is generally between 4-8 YOS. Positions requiring performance of more difficult tasks under general supervision; and in some instances, involving supervision of Soldiers in SL1.

Institutional training:

  • Structured Self-Development (SSD) level II
  • Advance Leader Course (ALC)

Skill Level III: This skill level is obtained when promoted to Staff Sergeant (paygrade E-6). TIS is generally between 8-12 YOS. Positions requiring performance of still more difficult tasks and involving first line supervision of Soldiers in SL1 & SL2.

Institutional training:

  • Senior Leader Course (SLC)
  • Structured Self-Development (SSD) level III

Skill level IV: This skill level is obtained when promoted to the rank of Sergeant First Class (paygrade E-7). TIS is generally between 12-18 YOS. Positions requiring relatively detailed knowledge of all tasks specified for a given MOS, normally involving first-line supervision of Soldiers in SLs 1, 2, and 3, and involving managerial duties.

Institutional training:

  • Master Leader Course (MLC)
  • Structured Self-Development (SSD) level IV
  • Senior Enlisted Joint Professional Military Education (SEJPME) I Course

Skill level V: This skill level is obtained when promoted to the rank of Master Sergeant (paygrade E-8). TIS is generally between 18-22 YOS. Positions requiring direct and indirect leadership roles with expertise in company and battalion-level operations and competency across a given CMF, serving as members of a staff at every level in the Army, with a full understanding of the allocation of resources and their utilization in order to accomplish Army functions and missions.

Institutional training:

  • United States Army Sergeants Major Academy (USASMA)
  • Structured Self-Development (SSD) level V

Skill level VI: This skill level is obtained when promoted to the rank of Sergeants Major (paygrade E-9). TIS is generally between 22-30 YOS. Positions requiring organizational leadership roles with multi-dimensional expertise in units and teams on division, corps, and Army staffs, integrated with Joint, Interagency, Intergovernmental, and Multinational (JIIM) partners with a full understanding of the Force Generation process, operations at all echelons, and how the Army runs.

Star Credential Star icon

Star credentials are MOS enhancing, as designated by the Proponent. MOS enhancing credentials are directly related to an MOS or ASI, are taught either partially or completely as part of a Program of Instruction (POI), and improve the MOS technical proficiency.

Proponent Funded Funded icon

This icon indicates credentials which Soldiers may have funded through their MOS proponent. Some proponents offer credentialing opportunities in conjunction with military training and/or as part of MOS development beyond the training base.

Gap Analysis Has Analysis icon

A detailed analysis comparing the credential requirements to the military occupation has been completed. Click on the gap analysis icon to view the analysis page.

Certified Manager of Quality/Organizational Excellence (CMQ/OE)

Eligibility Requirements ()

Note: This credential may have multiple options for becoming eligible. Listed below are the minimum requirements based on the minimum degree required. To view other options, see the Eligibility tab.

  • Credential Prerequisite
  • Experience: 10 years
  • Education
  • Training
  • Membership
  • Other
  • Fee

Exam Requirements ()

  • Written Exam
  • Oral Exam
  • Practical Exam
  • Performance Assessment

Renewal Period: 3 years

  • Continuing Education
  • Exam
  • Continuing Education OR Exam
  • Fee
  • Other

American Society for Quality (ASQ)
600 N Plankinton Avenue
Milwaukee, WI  53203
Phone: (800) 248-1946
Fax: (414) 272-1734
Email: help@asq.org

Certified Manager of Quality/Organizational Excellence (CMQ/OE)

Candidate must have 10 years of on-the-job experience in one or more of the areas of the Certified Manager of Quality/Organizational Excellence Body of Knowledge, including a minimum of five years in a decision-making position.

Note:

  • If the candidate has been certified by ASQ as a Quality Auditor, Reliability Engineer, Software Quality Engineer, or Quality Engineer, experience used to qualify for certification in these fields applies to certification as a Manager of Quality/Organizational Excellence, as long as the 10-year minimum requirement is met.
  • Part of the 10-year experience requirement will be waived if the candidate has completed a degree from a college, university, or technical school with accreditation accepted by ASQ, as follows (only one of these waivers may be claimed):
    • Diploma from a technical or trade school - 1 year waived
    • Associate degree - 2 years waived
    • Bachelor's degree - 4 years waived
    • Master's or doctorate - 5 years waived

The Certified Manager of Quality/Organizational Excellence (CMQ/OE) credential has the following other requirements:

  • Candidate must meet the minimum expectations for a Certified Manager of Quality/Organizational Excellence as set by American Society for Quality (ASQ). Details can be obtained from the CMQ/OE page.

Certified Manager of Quality/Organizational Excellence (CMQ/OE)

  • Leadership
    • Organizational Structures and Culture
    • Leadership Challenges
    • Teams and Team Processes
    • ASQ Code of Ethics
  • Strategic Plan Development and Deployment
    • Strategic Planning Models
    • Business Environment Analysis
    • Strategic Plan Deployment
  • Management Elements and Methods
    • Management Skills and Abilities
    • Communication Skills and Abilities
    • Project Management
    • Quality System
    • Quality Models and Theories
  • Quality Management Tools
    • Problem Solving Tools
    • Process Management
    • Measurement - Assessment and Metrics
  • Customer-Focused Organizations
    • Customer Identification and Segmentation
    • Customer Relationship Management
  • Supply Chain Management
    • Supplier Selection
    • Supplier Performance
    • Supplier Communications
    • Supplier Improvement
    • Supplier Certification, Partnership, and Alliances
    • Supplier Logistics and Material Acceptance
  • Training and Development
    • Training Plans
    • Training Needs Analysis
    • Training Materials, Development, and Delivery
    • Training Effectiveness and Evaluation

There are a number of resources available to help you prepare for the Certified Manager of Quality/Organizational Excellence (CMQ/OE) examination:

An additional resource is Safari Books Online, a searchable digital library that provides online access to thousands of books, training videos and conference sessions. See the Educational Resources page here on COOL to learn how to get free access.

Testing for this credential is handled by Prometric. The test centers are located in the U.S.

To find out more, use the following links on the Prometric website:

For more information on the American Society for Quality (ASQ) testing process, visit the agency website.

Certified Manager of Quality/Organizational Excellence (CMQ/OE)

Renewal Period: 3 years

The Certified Manager of Quality/Organizational Excellence (CMQ/OE) credential has the following recertification information:

Candidates have two options for recertification:

  • Obtain a minimum of 18 recertification units (RUs) during the three-year recertification period and document those activities in their recertification journal.
  • Take examination (if certification has expired and is past the six-month grace period)